Water Bill Adjustments

Today`s quality water meters are very accurate and each one is tested for accuracy before being placed in service. Water meters are read each and every month. Your consumption and water bill are calculated based on the meter readings. If the water consumption appears unusually high on your bill, you should immediately investigate the piping and water-connected devices on your premises to find the possible cause for the excess water usage. Check for leaking toilets, water heater leaks, possible leaks in the water line, dripping faucets, or other leak possibilities. The Water Works Board is responsible for any and all maintenance and repairs of water facilities from the water main through the meter setting assembly, but the customer is responsible for upkeep, maintenance and repairs of all water facilities beyond the meter setting assembly.

Please do not request an adjustment to your water bill because of excess water metered above your normal usage amount. The policy of the Prattville Water Works Board is to not make adjustments. Once water has passed through your meter it has been delivered to the customer and the cost of delivering that quantity of water has been borne and has to be to be paid for by the Board. It is not fair to other customers who are diligent in maintaining their home water systems for the Board to make adjustments for customers who have leaks or unaccounted water usage.